Terms of
Service.

Hardware Processing Agreement

1. Transfer of Title

Upon physical handover of hardware to RandomSnail Ltd, the client relinquishes all claims of ownership, title, and hardware value. The client asserts they have the legal right to authorise the destruction, recycling, remarketing, or donation of said equipment.

2. Irreversible Data Destruction & Transit Security

RandomSnail Ltd operates a strict "Destruction First" policy. Once a device is physically handed over to RandomSnail Ltd and enters our secure chain of custody, data is cryptographically purged to NIST SP 800-88 Rev. 2 standards. We cannot, under any circumstances, recover data once the wiping process has begun. It is the client's sole responsibility to ensure all necessary backups are made prior to collection.

3. Hazardous Materials & Right of Refusal

We reserve the right to refuse collection or processing of items containing volatile or highly hazardous materials, including but not limited to: whole CRT monitors, visibly leaking lead-acid batteries, and equipment subjected to biological or chemical contamination.

4. Clearance Services — Goods, Property & Access

For office and home clearance bookings, in addition to the hardware terms above: (a) upon collection, the client relinquishes all claims of ownership and title over any items designated for removal, and warrants they have the legal right to authorise their disposal, resale, donation, or recycling; (b) the client is responsible for identifying and removing, prior to our arrival, any items they wish to retain — RandomSnail Ltd is not liable for the removal of items not clearly segregated as "not for collection"; (c) the client must disclose any known access restrictions, fragile or high-value items, or hazardous conditions at the property in advance of collection, and additional charges may apply where undisclosed access difficulties (e.g. restricted parking, stairs without prior notice) materially increase the time or resources required; (d) RandomSnail Ltd will take reasonable care when moving items and accessing the property, but is not liable for pre-existing damage, wear, or hidden defects (such as weakened flooring or unsecured fixtures) not disclosed by the client, and any liability for damage directly caused by our negligence remains subject to the cap set out in the Limitation of Liability clause below; (e) clearance bookings cancelled or rescheduled with less than 24 hours' notice may incur a cancellation charge, reflecting the time reserved for the job.

5. Fire & Water Damage Collections

Items collected via insurance claims (Beyond Economic Repair due to fire/water damage) will be assessed for data destruction viability. If a hard drive is physically too damaged to spin up for cryptographic wiping, it will be physically destroyed (drilled/punched) to satisfy GDPR requirements before recycling.

6. Limitation of Liability

RandomSnail Ltd maintains Professional Indemnity insurance and Public Liability insurance with a reputable UK insurer. To the fullest extent permitted by law, the total aggregate liability of RandomSnail Ltd to the client for any direct losses, damages, claims, or data breach liabilities arising out of or in connection with our services—whether in contract, tort (including negligence), breach of statutory duty, or otherwise—shall be strictly limited to a maximum cap of £50,000, or a sum equivalent to the total fees paid by the client for the specific service run, whichever is lower. RandomSnail Ltd shall not be liable for any indirect, special, or consequential losses, including but not limited to loss of profits, loss of business revenue, business interruption, or loss or corruption of data. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence.

7. Client Warranties

The client warrants that: (a) they are the legal owner of all equipment submitted for processing, or have full authority from the legal owner to authorise its disposal; (b) the equipment does not contain any materials that have not been disclosed to RandomSnail Ltd; (c) they have complied with all applicable data protection legislation, including UK GDPR, prior to handover, including obtaining any necessary consents for the destruction of personal data held on the equipment.

8. Payment Terms

All invoices are due for payment within 30 days of the invoice date unless otherwise agreed in writing. RandomSnail Ltd reserves the right to charge interest on overdue invoices at 8% above the Bank of England base rate per annum under the Late Payment of Commercial Debts (Interest) Act 1998. A formal quote will be issued and agreed prior to any work commencing. No additional charges will be applied beyond the agreed quote without prior written consent.

9. Complaints & Dispute Resolution

In the event of a complaint or dispute, the client should contact RandomSnail Ltd in writing at hello@randomsnail.co.uk in the first instance. We will acknowledge all complaints within 5 working days and aim to resolve them within 20 working days. Where a dispute cannot be resolved, both parties agree to attempt mediation before pursuing legal proceedings.

10. Governing Law

This agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

11. Documentation & Audit Trails

RandomSnail Ltd agrees to provide the client with legally binding Waste Transfer Notes (WTNs) and serialized Certificates of Destruction (CoDs) upon the completion of processing, to support the client's own internal compliance, environmental, and ISO 27001 auditing requirements.

Last updated: June 2026 · RandomSnail Ltd · Company No. 17093437 · Registered in England and Wales